thextraordinarionly something went wrong with Pinterest account, Pinterest account is suspended

How Do You Fix The ‘Your Pinterest Account Is Suspended’ Notice For Going Against the Spam Policy?

Please Help. ThExtraordinariOnly Playground for Startups, Small business & SMM Pinterest Account Is Suspended –  What to Do and Avoid It In The Future

This is a blog post about the steps we took. Your situation may differ. If you ever receive a notice from Pinterest that your account is suspended, you’ll know what to do.

The precise message received when logging into thextraordinarionly playground for startups, small business & SMM account on Pinterest was,

‘Your account has been suspended for violating our community guidelines. We previously sent you an email explaining why and how to appeal. If you have questions, get in touch with us.’

This screenshot below says it all.

thextraordinarionly Pinterest account has been suspended

Snag our list of tried and tested resources and tools to grow your online business now.

Related: What Exactly Is Cybersecurity? Dangers of Poor Information Technology Security Practices

Despite Pinterest Account Being Suspended, Its Business As Usual of a New Normal

No one want to see such a message, especially at such fragile times of uncertainty of drastic drop in income.

Ah, we can attest to is this:

Putting many eggs in one basket and focusing all your attention on one source of traffic for posts on your website is a recipe for disaster.

To add salt to injury, if you are an Amazon affiliate, you probably have received an email  that made many hearts skip a beat. Fee rates for product categories dropped from 8% earnings down to 3%. Some that were at 3% are now 1%.

If you did not, click this link here to see Amazon Associates said. Well, what a season?

Let me say that no matter how much you motivate yourself with top inspirational quotes some realities are bitter pills to swallow. If you are in any of these shoes we know exactly how you feel.

What a blessing in disguise? We enjoy an offline and online journey of effective marketing. Learning SEO and Pinterest strategies at unique Entrepreneur Star Academy classes never ceases. We will share the case studies when they become available.

No more rumbling.

Let’s get back to work.

This post contains affiliate links to products and services. We may receive a commission for purchases made through these links. Check out our affiliate link disclosure. Also see our earning disclaimer.

fix Pinterest account is suspended notice

What We Thought Was the Reason

First of all, on seeing the notice above, we checked email.

We did not seem to find anything alluding to the suspension from Pinterest. Thus, we did not have any prior email to explain the why and how to appeal.

All we had on email was the following:

Action needed: error with your RSS feed

Hi thextraordinarionly playground for startups, small business & SMM
Oops! It looks like some of your connected RSS feeds are failing. Please review the errors below:
Your RSS feed can not be parsed. Please check that your feed is a valid RSS feed in XML format.

Please check our Help Center for further details or to get help troubleshooting.

Wrong feed?

This is an error that we have been working on considering the following response from the feed link:

“The URL you entered does not appear to be a valid feed. We encountered the following problem: Unknown feed format encountered (The root element is [Element: <html/>])”


If you are the webmaster for this site, please contact your hosting provider’s support team for assistance

Upon contacting the hosting provider, their This was the last response from the host provider responded that;

… this is a developing issue at PHP coding and it is out of the scope of support we can provide here.

We switched to seek help from those better versed with PHP coding to solve this (but we paid up for the fastest solution).

Were we hacked?

is your Pinterest account suspended

The Steps To Fixing The Problem

Since we did not have any other communication apart from the one on the rss feed, our response to Pinterest through their ‘get in touch with us‘ link that was provided on the ‘something went wrong‘ page was:

… Kindly lift the suspension so as to disconnect and connect the website afresh.

1.  Our First Response To The Pinterest Account Suspension Via Email

Instantly, Zendesk (Pinterest Support) replied:

Hi there,

Thanks for writing in. It looks like your Pinterest account is suspended.

Our team of experts will review your account. We’ll send you another email with the results of our review.

The Pinterest team

Thus, we stayed put. We waited and decided to reactivate an old account that we had not been updating for a while.. You can find it when you follow this link here –ThExtraordinariOnly.

thextraordinarionly steps to fixing Pinterest account is suspended notice

2.  Pinterest’s Team Response Via Pinbot –  A Note About Your Account

17 hours later, we received a response titled ‘A Note About Your Account’

Hi thextraordinarionly playground for startups, small business & SMM,

We took a look at your account and decided not to reactivate it because we noticed activity that goes against our spam policy. You won’t be able to access your Pins or messages.

The Pinterest Team

3.  The Actual Reason for the Suspension – Our Thoughts

It turns out that Pinterest noticed an activity that went against their spam policy.

The worst part of it all that we will not be able to access our Pins or messages – Wow! What a lesson!

Next, we tackled the specific category of suspending our account using the Pinterest’s guidelines around spam.

8 Community Guidelines of Pinterest to Watch Out For

  • Don’t use automation that hasn’t been explicitly approved by Pinterest. This includes unauthorized services that automatically perform actions on your behalf. You can find information on approved partner tools on our Partners website.
  • Do not create or operate accounts that aren’t authentic, create accounts en masse, or create new accounts for the purpose of violating these guidelines.
  • Don’t create or save content that is repetitive, deceptive, or irrelevant in an attempt to make money. To learn how to make great Pins, you can always refer to our creative best practices.
  • In general, don’t attempt to make money from Pinners or Pinner web traffic in ways that are misleading, detract from the Pinner experience, or don’t add value for Pinners.

Additional Rules

  • Don’t link to websites that are unsafe, deceptive, untrustworthy, unoriginal, or that facilitate or encourage spam. Websites should have original content that adds unique value for Pinners.
  • Do not send unsolicited messages or make irrelevant comments in bulk, especially when these are deceptive or commercial in nature.
  • Don’t attempt to artificially manipulate distribution, clicks or other metrics, including but not limited to: buying or selling engagement, “stuffing” irrelevant keywords, generating inauthentic traffic, redirecting existing Pins to new destinations, using fake or compromised accounts to perform coordinated actions.
  • Do not attempt to evade our anti-spam systems, for example, by using shorteners, redirects or intermediate websites to obscure a link’s final destination.
your Pinterest account has been suspended for violating our community guidelines


But upon careful check back and forth, my team and I remembered that we started to test how to use the Pinterest Save Button extension a few days ago. With the excitement of the ease of sharing content, ours and other bloggers, we just went at it – we jumped in with both feet to learn how to use it.

Let’s see. Was this the case?

When To Use The Pinterest Save Button or Tailwind

A Pinterest Expert does the following:

  1. Schedule pins on Tailwind
  2. Create and set up the Tribe
  3. Set up Smart Loop
  4. Share pins and getting Re-shares
  5. Increase Pinterest followers
  6. Use appropriate Hashtags, Title, and Description
  7. Join the Group Boards
  8. Share pins to the Group Boards
  9. Getting Re-pins
  10. Add people to the Tribe
  11. Send out messages
Pinterest Save Button

To create a successful online business requires organization of web assets. The Pinterest save button extension is a one such asset and tool that makes the technical work of adding pins to an account easy and simple.


Tailwind. Is the Pin Scheduler of choice amongst most bloggers. Tailwind allows you to schedule pins on the days you cannot be near your computer. It’s like a blog/Pinterest assistant with the smart loop. If you haven’t already, sign up for a FREE month of Tailwind HERE.

when to use Pinterest save button or Tailwind App

Your Pinterest Account

We now know what pitfall to avoid. For a strategic handling of your business account by a Pinterest Expert contact us today or use our social media platforms to reach out for 6 weeks golden package @Eur699

The Secret to Success on Pinterest

A Pinterest Expert knows that seasonal content should be pinned about 30-45 days in advance. Activity will keep picking up as you get closer to the big special day.

If your landing pages are optimized, when someone clicks on your Pin, they want to learn more about it. So hire us to create the content and link Pins to your site, blog or any other website. You will not regret it.

secret to Pinterest success

4.  Our Second Appeal To Pinterest to Re-instate Account

We therefore went ahead to appeal to Pinterest to reactivate the account now that we ‘identified’ what we did. The following is an excerpt of the appeal.

… It is with all this background that we appeal that thextraordinarionly playground for startups, small business & SMM account suspension is lifted and the account re-instated so as to resume activity.
On behalf of ThExtraordinariOnly Team, I apologize for each activity that goes against your spam policy. We will be more vigilant and adhere accordingly.
Looking forward to a favorable response.

Since we advocate for good social media outcomes, we are keen not to violate any policies, rules and regulations of any platform our clientele or us use.

thextraordinarionly Pinterest got your message

5.  Did We Get The Answer?

Were we reported for spam? We will never know. We’ve been reviewing Pinterest policies to make sure that we don’t miss out anything else.

We will get through this.

This may be our chance to try things we may not have considered before.

We are brainstorming additional products and opportunities as we await Pinterest’s response.

6. Pinterest Account’s Email Address Retired After Our Third Appeal to Pinterest

Many hours later, we submitted a third appeal.

Well. we had the email address associated with the Pinterest account received the following response from Pinterest.


Thanks for contacting us about Pinterest. We’ve retired the email address you used, and our team won’t be able to answer your request. To get support, please submit your request again using the form in our Help Center. (

We apologize for the inconvenience, and look forward to hearing from you again.


We did not give up.

We went ahead to submit a fourth appeal.

Get your ecommerce with Pinterest visual content dont break community guideline
Get your ecommerce with Pinterest visual content. Don’t break community guidelines

7.  Fourth Appeal to Pinterest

This following an (edited for SEO) excerpt of the very long fourth appeal sent to Pinterest to

Dear Pinterest Team,

The account of ThExtraordinariOnly on Pinterest is suspended and would like it to be reactivated …

Is it because of recently using the Pinterest save button? … decided to operate the older account because it impossible to now get into the main account – thextraordinarionly playground for startups, small business & SMM – vide

… We have set a strategy in place to give priority on fresh pins, before using the extension to pin to our boards or other group boards that we are members of.

The only content added to thextraordinarionly playground for startups, small business & SMM account is valuable and worth sharing.

… our website adheres to creating virgin content and repurposing the old one with fresh pins. … do NOT participate in sending any unsolicited messages or make irrelevant comments in bulk.

We’ve NOT redirected existing Pins to new destinations, using fake or compromised accounts to perform coordinated actions.

We do NOT use shorteners to mask final destination of links with any Pins at all.

We will work to prevent it from happening again by paying attention to Pinterest’s best practices …
…  hear … appeal and re-activate this account. (Then we attached a screen shot 👉) – – Attachment

We Reactivated Your Account

6 hours after receiving the generic reply from Zendesk (Pinterest Support), we received another email from The Pinterest Team that our account got reactivated.


Oh, and it was not any error from our end.

In fact, Pinterest wrote that they made a mistake when they deactivated the account.

‘Sorry for the trouble! It looks like we made a mistake when we deactivated your account.’

Don’t believe it? Here’s the full complete email.

Hi thextraordinarionly playground for startups, small business & SMM,
Sorry for the trouble! It looks like we made a mistake when we deactivated your account. It’s up and running again, so you can get right back to saving Pins you find.

The Pinterest Team

7 lessons learnt after going through Pinterest suspension and reactivation

7 Lessons Learnt After Going Through The Process of Having Our Pinterest Account Suspended and Reactivated

  • Don’t panic. Be calm.
  • Get in contact with Pinterest and be patient.
  • It is just a case of getting through the automated system until you have an actual human set of eyes on your account, then things get rectified fairly quickly.
  • Sometimes it isn’t your fault at all
  • Diversify your blog traffic
  • Adhere to Pinterest best practices to avoid having your Pinterest account and pins marked as SPAM again
  • We now have two Pinterest accounts.  We will find a way to work with them. So follow them both and leave a message when you do so with reference to this blog post. We will reciprocate.

What Do You Do When Your Pinterest Account Is Suspended?

  1. Have you ever dealt with a suspended Pinterest account?
  2. Did you get it reactivated?
  3. How long did it take?

Share with us about your experience in the comments section below, right at the end of this post.

We hope that our blog post has helped you to learn how to fix the ‘Pinterest Account is Suspended’ notice, what to do and what avoid in the future so that you do not experience a deactivation again.

For now, stay safe and healthy as you practice hand-washing and social distancing. Be on the look out for additional resources for adapting to hard times of uncertainty.

Thank you for reading!

If you found this article on how to get a suspended Pinterest account helpful and think your friends and followers will too, please share it with them by using the share buttons below.

Tweet this!

Sorry for the trouble! It looks like we made a mistake when we deactivated your account. It's up and running again - get yours activated today #thextraordinarionly Click To Tweet

Reach other content creators too by sharing this blog post with your circle of influence using the social sharing buttons at the bottom of this post.

Further Reading



Sensal Banner Featured Winner
/** * Use the following code in your theme template files to display breadcrumbs: */

31 thoughts on “How Do You Fix The ‘Your Pinterest Account Is Suspended’ Notice For Going Against the Spam Policy?”

  1. I had my Pinterest account suspended once before, also for suspected spam. Autobots that suspend for spam are often over sensitive, and I was able to get my account reactivated. Although it was a bit of a pain to do so, it was easier than a lot of social media platforms where it’s near impossible to talk to someone to get such bot decisions overturned

    1. Awesome insight.
      Autobots eh?😆
      If they are that sensitive, that is why it is futile to be mean or throw tantrums at Pinterest. We now know that getting your Pinterest account flagged may might not be your fault as people might press the flag button by mistake or it could just be someone trying to trouble you.
      Yes, to get to the human interaction is a pain – and more so with the measures taken for social isolation of those people who have to set actual eyes on your account.
      This experience has left us with one question – what is the cost-benefit ratio of automating some of these systems??
      Lovely of you to share your thoughts!

    1. Stephanie,
      No one wants to lose their work at all. 😎
      Also share so that other users, content creators, and businesses online could benefit too.
      We are doing a research.
      Pinterest does not seem to have an an official tool that you can use to download an archive of your Pinterest account. There few third-party services and apps that claim to download and/or back up your Pinterest boards, but they do not seem to do a satisfying job.
      Meanwhile, Pin away!

  2. I had my 1 account suspended by Pinterest. The platform doesn’t tolerate any kind of spam. So avoid any kind of policy violation. By the way, this is a very useful article.

  3. I just had this happen about two weeks ago!! And the guy “helping” me had a bit of an attitude. We did a bit of back and forth, and when he dug his heels in, I said that I don’t pin spam and hadn’t even actually pinned anything that day- only added to Tailwind, so if he was willing to tell me specifically which pin was causing a problem, I would be more than happy to delete it, but if he couldn’t do so, I wanted my account reactivated within 24 hours before this cancellation began to affect my income, as that would be the point when I needed to seek outside help. It was reactivated in 12 hours, with a note that they couldn’t find a problematic pin. Uh huh. I don’t know what is triggering these suspensions, but Pinterest needs to work it out.

    1. Jasmine.
      What a feedback?
      Your experience echoes ours, plus other bloggers. Some have their accounts reactivated, others are still waiting.
      If it is the over sensitive bots, may be the lock down season played a role?? But also not all platforms online experienced a surge of traffic.
      We all look forward to have fabulous user experiences on these platforms. Don’t we?😊

  4. I have to say I live in fear of that happening:) I love Pinterest and my day is filled with it. I have already heard so many people that had their account suspended for many different reasons and by mistake. This post made me feel a little better about it – the fact that you can reach out to them and actually appeal this and it worked for you makes me feel so much better, knowing it. Thank you so much for sharing this experience, so important.

    1. Madi,
      Your feedback is spot on.
      Based on two sides of the coin:
      1. Looks like there are either bots or real people – who wake up with vengeance and spam because they may not have the grace to see someone progressively winning with Pinterest (or any other platform on the internet).
      2. But also, is there a Pinterest wizard who’s mastered it 100%? Just before you get comfy and master a routine, a schedule, an app, a solution, … Pinterest updates its algorithm, … the platform, and with it – all the guidelines and policies. But isn’t that a sign of growth?
      To win, you just have to stand out of the crowd – right?😊

  5. Pingback: #69 Senior Salon ~ Esme Salon

  6. I have had my website blocked for more than 2 years, have written numerous mails but in Vain. Have lost all hope it will be unblocked again.I lost all my traffic.

  7. I got this same message over the weekend and never received any email from them. Thankfully after contacting them (even without being to give a reason why I thought this may have happened) they restored my account later in the same day.

    1. Hey Shelley,😊
      That means your account got restored from the suspension? At least you did not give up on Pinterest.
      Talk of a nightmare! During a similar incident for a client on Facebook ad account suspension that you can read here, what you are talking about is terrifying!
      When you get highly converting traffic from Pinterest, account suspension is the last thing you want to be experiencing.
      The secret is to get to the point of having enough traffic from organic (from Google) so that you will need not rely on Pinterest or other social platforms, and even most of the content marketing strategies flaunted on the internet.
      We love that you found the time to read this blog post!

  8. Janice.😇
    We value your feature of this blog post on
    We have also benefited from the thorough research on strategies and tips that keep readers coming for more!
    We all grow together.

  9. Wow this would be a frightening event. Using these social media platforms comes with this kind of risk and I have been banned, blocked and otherwise slowed down almost continuously for years by Facebook and others. Thanks for taking us through to the end, my anxiety eased once I read that you were reactivated. Whew. All that lost time and lost impressions though! What a stressful journey but once it’s over you know one more pitfall to avoid. Thanks!

    1. Paul,
      Oh, you were anxious? Sorry.😎
      Getting suspended when you are intoxicated with your content marketing plan is frustrating. Yes. It’s a kick in the gut.
      We also have own own share of being under investigation on Medium, banned from Reddit’s subreddits, blocked on Twitter, shadowbanned on Instagram, etc
      The wait and see mode may apply in some platforms, but NOT with Pinterest. You lose out on all your impressive analytics for impressions and reach. Your audience stop engaging.
      At least there is a way out. Hopefuly to get your impressions soaring – again – right?
      Does anyone wake up with the main goal of going against the community guidelines on Pinterest though?🤔
      Appreciate your feedback!

  10. My account was suspended the same way as above. It’s a shame really, years of curated work for nothing. I have appealed 6 times and have tried to resolve through the BBB to no avail. It has been over 6 weeks now and have yet to receive something beyond an automated response. I too was using Tailwind. I feel burned by Pinterest. They have no respect and still share my original content freely on their site.

  11. Hey, thanks for sharing this. I am a new business owner and there is a Pinterest account whose username is my business name, and they are linking to my website on their profile. They don’t have any saved or created pins. I sent them a message from my personal account and filled out a form to notify Pinterest. Do you have any advice? It was a long process (as I’m sure you can relate) to find a business name that I loved and was available as a name, domain, and social handles. I would love to resolve this quickly

Leave a Comment

Your email address will not be published. Required fields are marked *

Don`t copy text!